Shipping And Returns

SHIPPING

D Spot Store is working to provide the most efficient delivery service with the most reasonable price and quickest service. Orders are generally shipped from our distribution centre. The next working day after full payment is received.

A non- PO Box address is required for delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

HOW LONG DOES IT TAKES TO SHIP?

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

The estimated delivery time frames are:

Majority of products will be delivered in 5- 10 working days.

Where can I find the delivery information?

Tracking information will be emailed to you.

NOTE:

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.
A re-delivery cost will occur if you are not home at the arranged time for large items.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

Undeliverable Postcodes

STATEPOSTCODE
SOUTH AUSTRALIA5701
TASMANIA 7151
WESTERN AUSTRALIA6215-6699
WESTERN AUSTRALIA6700-6799
NORTHERN TERRITORY0800-0999
QUEENSLAND4806-4895
QUEENSLAND4454-4805
QUEENSLAND4300-4699

All items

Bulky items

StatePostcode
NT0800-0999
NSW2641,2717, 2831, 2898, 2899
QLD4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD4806-4899, 4900-4999, 9960-9999
SA5701
WA6055
TAS7151
WA6215-6699
WA6700-6799

WARRANTY

Do you offer warranty?

All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty:

Damages due to misuse by the user or during delivery will not be covered by this warranty

This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.

Damage on Arrival (DOA)

This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

You must check your item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.

Please do not return the faulty item to us without our approval.

What should I do if there is a part missing?

Please confirm that the packaging has been checked very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

Refund and replacement

Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.

NOTE:

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

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